By: dagm

From: Yimer
To:  Emawayish
Date:    Tqmt 25, 2003

Re: Customer Service Request # 45732

Customer has put in service request about a system that he claims does not allow him to be productive.  (Actually, customer has used words re “qZet” and “inqlf maTat”).  Evaluate and advise.

End Memo

Following up on customer’s complaint, have run standard diagnostic (strictly for placebo and morale purposes).  Operating system, and standard applications run fine.  Speakers check out OK, and Internet connection seems to be smooth.   I am recommending that the customer’s monitor be replaced with a newer and larger model, as poor lighting and occasional slight flickering appears to be the one possible culprit in this case.

End Memo

Please review customer’s request that problems previously fixed re CSR#45732 have resurfaced.  Customer is adamant previous technician NOT be sent.

End Memo

System was checked out, and everything appears to be in top shape – including the new monitor.  Customer’s boss, Wro. Aida, believes customer is not a hypochondriac, and has shown marked decline in productivity over past few months.  After discussing case with customer, and customer’s supervisor, it has been decided to move customer to another desk and issue new hardware to help resolve problem.   Will get feedback in a week.

End Memo

Wro. Aida reports customer seems to be OK.  Problem appears resolved.  Hardware will be reformatted, and used elsewhere.

End Memo

Received panicked phone call from Wro. Aida today.  Ato Adefris (previously unnamed customer) apparently is threatening to leave the work team re computer problem.   Ato Adefris is key to organization, which has a contract with major global software firm to supply amarNa conjugation program to be packaged into next generation word processor for Ethiopian market.   Ato Adefris is considered expert in the field.

End Memo

Please be advised qal-alem international is major account for this firm.  Will advise higher ups and pay visit soonest.

End Memo

Myself, Saleh and Yewubdar paid visit to Qal-alem international yesterday Re CSR#45788.   Customer (Ato Adefris) has been complaining of headaches, nightmares, sleeplessness and a drastic fall in mental acuity and productivity, attributing computer system as only logical source.  Ato Adefris has a master’s degree in IT, specializing in etymological structure modeling, and is crucial to organization (as described by his superior – “yalesuma hulum neger qere”).   Ato Adefris is adamant that he has methodically eliminated all other possible sources of such problem, showing us result of his (as he put it) “multi-factorial design of experiments” to identify source of problem.  We have gone through his system, and do not seem to find any physical reason why he would believe the computer to be problem.    We have decided to issue a new CSR number, and keep detailed log of all of his computer-related activity to see what we can come up with.

End Memo

This is a followup to note of tahsas 7, 2013 on this same CSR#.   Have reviewed detailed log of all activities, and asked customer about physical and mental condition twice a day.   Here is what we know so far.

1. Ato Adefris says his nightmares change whenever he gets on the internet.  It is to be noted he hardly ever likes to browse, and exits the corporate firewall once every few days.  Sites visited, and cookies downloaded are being analyzed.

2. Monitor flicker does exist, and is neither random, nor constant.  Flicker rate appears to increase over period of time.  There is some argument on this within technical team – will advise.

3. Speakers appear to be worse for wear than anyone on technical team is familiar with. 

End Memo

Received new complaint – customer’s printed document now bear (very very faint!)  watermark that customer did not put there.  Technical team could not recognize image in watermark (and could not see them at first), but Ato Adefris is adamant that it matches nightmare images.   Watermark appears to be independent of what application generates printed page, and shows up irregularly.   Watermark does not get printed at all from anyone else’s computer, nor if anyone else logs into their account on Ato Adefris’ computer.

End Memo

Re: note of tahsas 20.  Speaker membranes do show fatigue tears equivalent to 8000 hrs of 35dB operation.    Speakers were brand new when new system was supplied (see Memo of hdar 19).   Ato Adefris hardly uses speakers, let alone at these levels.   Will contact speaker supplier.

End Memo

Myself and technical team have been extremely busy on this account past few weeks, and have not had chance to buy tnesm tbzam le genna yemtqoreTem Tebot for our families.  We are asking permission to take tomorrow off.

End Memo

Have tried calling all of you to let you know that you have already been put in company pool to get yegenna beg, and do not, repeat DO NOT need to take day off.   However, I have just received word that you have all been seen at semEn gebeya, “lat eyeCemeqachu”.   That dulet better be good, ‘cause you’re gonna work it off.

End Memo

The dulet was good – and lersom tinish amTtenal.  mehari newot sibal semtenal, yqrta beteweledew inTeyqalen.

End Memo

From:   Yimer
To:       Ato Dula etc..
Date:    tahsas 28, 2003

Major breakthrough.  Have found a type of code that has worked its way into the video driver.  Every so often, it takes 2 cycles out of the 60 the monitor scans every second to display an image other than what the user thinks is there.  Code source not known.  Actual image flickered on and off is being pursued.

End Memo

From:   Wro. Hanna, qebena computer supply
To:       Ato Yimer, Shega Technical
Date:    tahsas 30, 2003

As previously discussed, technical people at the Ambo Electronic Institute analyzed the speakers you brought to our attention.   Their verdict is that speakers can only degrade like this if high-energy ultrasonic frequency sounds are generated with it.  We are talking just beyond human ear capability.  

End Memo

From:   Wro. Aida, qal-alem international
To:       Ato Yimer, shega technical
Date:    Tr 5, 2003

While I do not believe we are paying your company to research about every yesefer lksks wusha, I can answer in the affirmative that, of late, there do seem to be more dogs in the area, and yes, they do seem to “malazen” the whole day.   Could it be that the dogs are Adefris’ problem?

End Memo

From:   Yimer
To:       Ato Dula, et al.
Date:    Tr 7, 2003

Have discovered a number of graphic files hidden away that seem to be called up by the video driver every so often.  We believe these are the ones responsible for the flickering.  Graphics seem to be pictures of old branna style g’Iz script calligraphy, curving lines, unusual shapes, and drawings of an eye randomly distributed.   Have attached the ones we have been able to find to this message.  Ato Adefris is adamant that he never put these in, nor does he ever remember visiting a web-site that have these pictures.  Nobody else admits to being responsible for putting these in the computer either.   We think the pictures are not the problem but the code that flickers them on and off. 

End Memo

From:   Yimer
To:       Ato Dula, et al.
Date:    Tr 8, 2003

Have found more interesting stuff.

1. There does seem to be a piece of code that dynamically generates ultrahigh frequency sound.  Somewhat like a MIDI file.   We have attached said file with this message, and ask that you look into it.

2. In addition to calling up a graphic file, code in video driver also writes directly to screen.   We have attached that too.

End Memo

From:   Dula
To:       W/ro Aida, Ato Adefris, Yimer and technical team
Date:    Tr 17, 2003

We believe that we have identified a serious issue at the root of Ato Adefris’ problem, and it is important that we meet here, at my office by the 23^rd at the latest.   It is extremely important everybody attend.

End Memo

From:   Dr. Negash, Consultant
To:       Ato Dula, Shega Technical
Date:    Tr 20, 2003

Selam Ato Dula,

I am writing this note to help document some of the conclusions I have drawn from what you have forwarded to me, and to help guide the discussion on the 23^rd.  

It is my opinion that your customer IS right.  The computer he has been using is cursed.  Or to be more precise, someone is using your customer’s computer system to bombard him on a continuous basis with professionally designed and orchestrated and subliminally delivered  curses and spells.

Please see “dgmtna tedegami” by aleqa meketa haile-leul of Mekari-Iyesus gedam, “The Parapsychological Effects of Subliminal Image and Sound” by Prof. D. Huebner of Strasbourg Institute, and “Djinns i Malk” by Sheikh ibn-Seifullah of Al-Azhar University of Cairo.  All are renowned authorities on the power of sounds and images, even subliminally delivered, to deliver demonic curses and spells to an unsuspecting and unprotected victim.

The graphic files are classic dgmt works, all specifically tailored to hurt one individual.   It was clever to hide them as regular pics, and then call them up every so often to flash in front of the target.   The watermark image was another classic icon of the dgmt arts.

But what was really clever was the use of looping code to generate images and sounds.   For example, you’d see in one of the graphics files that the debtera who authored it repeats mysterious words of the “Tbeb”  in a form, sequence and number that he believe is important.   Compare drawing one of those to the following piece of code.

            If usertime < 120 then

              Do while Busy()

                     Dgmt(Print(“gumed shmed ashmedmd akoramd aqoramd amedarg”))

              End While

       End if

This is very compact, really just a line of classic dgmt, but the code will spend the whole day just looping through and repeating the same set, or a combination of a different ones acting on their target.   

The speakers are ruined because of the same effect.   Spoken curses are “generated” by small lines of looping code, delivering their message at ultrahigh frequency so the target is not conscious of the attack.

The fact that no other person has complained in that office indicates that this may be targeted, which implies there must be another piece of code that can tell when the target is the one at the computer.  

All these indicate that this is an orchestrated spirit attack has been designed and is being carried out by a person or persons who is/are equally adept at the dbtrna art, as well as computer hacking.   Cases like this are becoming more and more common, which is currently a closely held secret by the government.   The debteras did not disappear, they just moved into using the new tools at their disposal.

The solution has to be three-fold.  Tracking down those responsible, getting this curse undone, and creating protection for the future.  I believe I can be of some help in all these aspects should we come to an agreement.

End Memo

From:   Yimer
To:       Ato Dula, et al.
Date:    yekatit 4, 2003

This is a new CSR following up on CSR#45802.  I am filling out a new CSR in order to authorize a new computer system for Ato Adefris.   On hearing report of meeting at your office, Ato Adefris’ wife was insistent in bringing their nefs-abat to come and spray Sebel on the system.   Unfortunately, the system was on at the time, and was thus shorted.

End Memo

From:   Dula
To:       Yimer et al
Date:    gnbot 14, 2003

People.  You have done well re CSR#45802.   I am happy to report to you today the arrest of those responsible for the attack against Ato Adefris.    Let me just say that the computers the coding was done on, as well as the server that had been locking into Ato Adefris’s trips out to the internet (which, it turns out, is when they inserted new versions of the curse on his machine) were discovered beneath the ibet covered floor of a tukul 45 km from the nearest road.

Anyway, based on our experience in detecting and stopping these kinds of attacks, the board is authorizing what we call “virtual ktab” as a new service we will discreetly offer to select customers.   It turns out that corporate clients are just as afraid of a curse on their economic life.   You will form the nucleus of this new group. 

Congratulations.

End Memo

From:   Yimer
To:       Ato Dula
Date:    gnbot 25, 2003

I am authorizing a new computer terminal for myself.  The current one is flickering and gives me headaches.

End Memo